Bank Of America Safe Deposit Box

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ORANGEVALE (CBS13) – A woman says her bank let her safe deposit box vanish. And she’s not the only one.

Susan Nomi says when she went to open her Bank of America safe deposit box of 16 years, the entire box was gone.

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That’s where she kept her family’s jewelry and her dad’s coin collection.

  • A couple in Danville, California were shocked to discover earlier this year that heirlooms they had stored in a safety deposit box at a Bank of America were missing. They were even more shocked when they found out that Bank of America had drilled open the box, removed the valuables and shipped them for holding in South Carolina.
  • When such cases go to court, the bank often has the upper hand. Lianna Saribekyan and her husband, Agassi Halajyan, leased a large safe deposit box at a Bank of America branch in Universal City.
  • Again, the money you deposit in a federally insured bank or credit union is protected up to $250,000 per depositor per bank, but the cash in your safe deposit box is not.

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“I was in shock; I was just like what happened to my box,” said Nomi.

She says Bank of America can’t explain where her valuables went.

“They don’t have an answer. They don’t have an answer. They say thanks for letting us know,” she says.

Nomi was infuriated, especially considering she is a retired Bank of America employee of 40 years. And she’s not alone. Others have complained that Bank of America drilled their safe deposit boxes without permission or notice.

Wendy Woo says her belongings were taken out of her safe deposit box and shipped to her.

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“Everything was dumped in a plastic bag,” said Woo.

She says a ring was missing a stone and a necklace was damaged in the process.

“Safe deposit box….that’s what it’s for, safe,” she said.

Another family reported getting their safe deposit contents shipped back too, but claim $17,000 in jewelry was missing.

Then another woman who just wants to be identified as Maggie says, “I just got robbed from the bank.” “They just took my stuff,” she exclaimed.

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Federal rules say banks can drill a box without permission only when there is a court order, search warrant, delinquent rental fees, requests from estate administrators, or if the bank is closing a branch.

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However, none of those reasons applies to any of these cases. Safe deposit box consultant Dave Guinn trains bank employees on proper safe deposit box procedures. He says federal law requires that banks give customers adequate notice.

“A notification should be made either by registered letter or by certified receipt letter,” said Guinn.

Bank of America has said it does “…notify customers by mail in accordance with law well in advance prior to drilling a box.”

Nomi’s not buying it and says, “I worked for them. It’s not like they couldn’t get a hold of me or anything.”

Bank of America still can’t explain what happened to her valuables but said, “We certainly understand how frustrating this matter is for Mrs. Nomi and we are working with her on a resolution. We are looking at this situation to help us identify opportunities to help avoid similar events in the future as we continue to work on improving service to our customers.”

She says, “I can’t ever replace it. It’s irreplaceable, doesn’t matter how much its worth.”

After we got involved, she told us the bank agreed to cut her a check.

The Bank of America also paid to fix Mrs. Woo’s damaged jewelry but left each of them wondering how safe a safe deposit box is.

Nomi has advice for others: “Check what’s in your box,” and “If you haven’t been in it for a while, make sure it’s there.”

The Bank of America rental agreement says they could terminate your rental agreement for your safe deposit box if you don’t give proper identification when requested. The customers in these incidents say that does not apply to their cases.

Banks have strict regulations they must follow, one being they have to have two keys to get into a box, yours and theirs. Plus, if a box has been drilled open, the bank must have a record of it being drilled.

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If this has happened to you or someone you know, click here to file a complaint.

© Provided by WWSB Tampa (Source: Bank of America/CNN)

SARASOTA, Fla. (WWSB) - Several Bank of America branches in Florida will temporarily close due to the spike in coronavirus cases. The decision was made to protect the health and safety of the bank staff.

Bank Of America Safe Deposit Box Contact Number

Bank of America’s ATM locations and mobile banking site will remain functional. Some locations will continue to operate drive-through banking. There is no estimated duration of closure.

To make an appointment to access your safe deposit box during regular business hours, you can email the bank at safebox@bofa.com and include your full name, address and phone number in the email.

You can check in on the status of a location by clicking here or view the list below.

Bank Of America Safe Deposit Box

Suncoast Branches affected include:

Braden Plaza, 4302 State Road 64 E, Bradenton, FL 34208

Bank Of America Safe Deposit Box

College Plaza, 3401 Cortez Rd W, Bradenton, FL 34210

Peridia, 5315 39th St E, Bradenton, FL 34203

Bank Of America Safe Deposit Box Rental Fee

Bayshore, 6160 14th St W, Bradenton, FL 34207

Tara, 7223 55th Ave E, Bradenton, FL 34203

Westside, 4311 Manatee Ave W, Bradenton, FL 34209

Gateway North, 11200 State Road 64 E, Bradenton, FL 34212

North Port, 14299 Tamiami Trl, North Port, FL 34287

Fruitville Road, 3175 Fruitville Rd, Sarasota, FL 34237

Bank Of America Safe Deposit Box Appointment

Sarasota Main, 1990 Fruitville Rd, Sarasota, FL 34236

Bank Of America Safe Deposit Box

Sarasota Square, 8111 S Beneva Rd, Sarasota, FL 34238

Sarasota Crossings, 5457 Fruitville Rd, Sarasota, FL 34232

Village Plaza, 3600 Bee Ridge Rd, Sarasota, FL 34233

University Parkway, 8498 Lockwood Ridge Rd, Sarasota, FL 34243

Palmer Crossing, 5470 Clark Rd, Sarasota, FL 34233

South Venice, 2180 S Tamiami Trl, Venice, FL 34293

Bank Of America Safe Deposit Box Appointment Online

Venice, 304 W Venice Ave, Venice, FL 34285

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